Refund policy

Your order is being fulfilled by Printify

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind.

In cases of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. 

For damaged products or a manufacturing errors, please get in touch with our team at support@garmovo.com and provide a clear photo showing the issue. There is no need to return the damaged product.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG (direct-to-garment) products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects. 

Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your clear photo showing the issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@garmovo.com.

Return & Refund Policy

All products are custom-made to order through our print-on-demand partner. Because of this, we do not accept returns or exchanges for incorrect size, color, or change of mind.

Wrong Address We are not responsible for orders shipped to an incorrect address provided at checkout. Please double-check your shipping details before placing your order.

Lost Packages If your package is lost in transit, contact us and we will investigate with our fulfillment partner.